Your satisfaction is important to us. If you are not satisfied with an item you ordered from us, you are of course entitled to return the goods to us in accordance with legal requirements.
Your Right of Withdrawal
We grant you a 30-day right of withdrawal (this exceeds the statutory requirement of 14 days!). Within this period, you can return the goods to us without giving any reason. The period begins on the day you or a third party designated by you receives the goods.
How to Return an Item
- Declare withdrawal: Inform us in writing (e.g., by email or via our contact form) of your withdrawal within 14 days of receiving the goods. You will then receive a return label from us.
- Return the goods: Please send the goods back in full and, if possible, in the original packaging to the address specified in our cancellation policy, using the return label provided.
- Signs of use, damage, or missing packaging may lead to rejection of the return or to a deduction for loss of value.
- Refund: After receiving and inspecting the return, we will refund the purchase price within 14 days. If the order and shipping were within the EU, your standard shipping costs will also be refunded if applicable.
Notes on Returns
- Please avoid damaging or contaminating the goods.
- If possible, include a copy of the order or invoice so we can quickly assign your return.
- We will bear the cost of return shipping if you exercise your statutory right of withdrawal.
If you have any questions, we are always happy to help!