Your satisfaction is very important to us. If you are not satisfied with an item you ordered from us, you naturally have the option to return the goods to us in accordance with legal regulations.
We grant you a 14-day right of withdrawal. Within this period, you may withdraw from the contract without giving any reason. The period begins on the day you (or a third party designated by you) receive the goods. To exercise your right of withdrawal, please declare your withdrawal in writing by email to contact@abien-eu.com or via our contact form at https://www.abien-eu.com/sp/de/contact-us.3sp.
As soon as you have declared your withdrawal, you will receive a return label (we will bear the costs of the return!).
Please send the goods back in full and, if possible, in the original packaging to the address specified in our cancellation policy, using the return label.
If possible, please include a copy of the order or invoice so that we can quickly assign your return.
The return of the goods must be made within 14 days after you have declared your withdrawal in writing.
After receiving and inspecting the returned goods, we will refund the purchase price within 14 days.
You are responsible for any loss in value of the goods if the loss in value is due to handling of the goods that was not necessary to check the condition, properties, and functioning of the goods, or if the goods are damaged or soiled.
If you have any questions, we are always happy to assist you!